Do you offer a lifetime warranty?

Yes, we do. At ZoePaws, we believe in the vibrant life (Zoe) and longevity of our products. We have complete confidence in their exceptional quality. In the unlikely event that your product experiences any malfunction due to a manufacturing defect during its lifetime, we will gladly replace it at no cost to you.

Rest assured, our commitment as a small business is to ensure a hassle-free and worry-free experience for you and your cherished companion.

What is covered by ZoePaws’ Lifetime Warranty?

We guarantee against manufacturer defects in craftsmanship, hardware, or materials.

What is not covered by ZoePaws’ Lifetime Warranty?

Our warranty replacement may not apply if the product is damaged due to normal or abnormal wear and tear from all the adventures and cozy moments your pet enjoys.

We do not warranty for free gifts.

How does the warranty work?

Contact us at support@zoepaws.com with details and photos of the defect. If the claim meets our warranty guidelines, we will send you a replacement product free of charge (UK, EU & Australia Only).

If you are outside of these locations and have an issue with the product, please contact us at support@zoepaws.com, and we will work with you to find a solution.

Do you offer a replacement service?

Yes. We understand that life happens! Products damaged by normal wear and tear, abuse, accidents, critters, or the natural breakdown of materials over time can be replaced for a nominal fee. Please feel free to contact us at support@zoepaws.com to discuss options.