FAQ

Frequently Asked Questions

How long does delivery take?
5-8 business days to UK, 5-8 days to EU, 
6-10 days to US/Australia/New Zealand, 
6-12 days to Canada.

Do you offer free shipping?
Yes — free shipping on all orders, no minimum spend.

What is your return policy?
We accept returns within 30 days of receipt. 
Return shipping is covered by ZoePaws.

How do I start a return?
Email support@zoepaws.com with your order number 
and reason for return.

How long does a refund take?
Within 10 business days of receiving your return.

Do your products come with a warranty?
Yes — all ZoePaws products come with a Quality Guarantee.

How can I track my order?
You will receive a tracking number by email once 
your order is dispatched.

Can I cancel my order?
Yes, if the order hasn't been shipped yet. 
Contact support@zoepaws.com immediately.